Returns

Please click the below link to return your item -

https://www.royalmail.com/track-my-return#/details/7395

Please note, £3.95 will be deducted from the cost of the refund to cover postage fees.

We quality check all items returned to us – items should be returned in a new and unused condition, with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if the returned item does not meet our Return Criteria.

 

Returned items must meet the following criteria:

  • Items must be returned within 14 days of the order being placed.
  • Items must have all BLY swing tags, security tags and labels still attached without signs of tampering.
  • Items must be unworn and unwashed.
  • Items must not contain any signs of pet hair or smoke.
  • Returns will not be accepted (and refunds will not be issued) if items have marks or stains of any kind (including make-up, fake tan or deodorant marks).
  • Items will not be accepted if the hygiene label has been removed.
  • Please return items as dispatched (buttons done up, folded and inside the original packaging)

 

Returning items you placed on pre-order

  • For all items placed on pre-order, your 14 day window will begin on the day that your item has been dispatched from BLY.

 

Returning Faulty Items

We’re really sorry if you receive an item that’s not in perfect condition. If you have received faulty or damaged items, you may have a right to return the items and to ask us to repair or replace them, or issue you with a refund.

If the item has been worn and tags have been removed we can not issue a refund on this item if it has been damaged.

Unworn faulty items must be returned to us within 14 days of receipt and must meet the Return Criteria listed above.

To help us fix the issue for you as quickly as possible, please contact us at hello@blylabel.co.uk prior to posting any faulty items to us. We will require the following information in order to assist you:

  • Your name
  • Order number
  • Product name
  • Picture of the fault
  • Description of the fault

 Once you have all of the above information ready, please send it to our team at hello@blylabel.co.uk. They will aim to reply to you within 48hrs Monday-Friday to discuss your ability to return the item and claim a refund.

 

Our right to withhold refunds

Where we suspect fraudulent activity by you, including (but not limited to):

  • circumstances where there are suspicious claims relating to orders having been placed but allegedly not received;
  • where we suspect that you are returning items after they have been used, worn or damaged by you; and/or
  • where items are returned that do not match what you originally ordered;

 We reserve the right to withhold refunds and block you from placing orders with BLY Label in future. If this happens to you and you think we have made a mistake, you can contact us at hello@blylabel.co.uk and we will be happy to discuss the matter with you further.

Please do not refuse the delivery of your order. Unfortunately, if you refuse your delivery, then this will incur a cost of the original delivery fee, plus the fee it costs for BLY Label to have it returned. Any refund our team makes will be minus the total delivery fee and the fee BLY Label pay to have it returned in the case of refused delivery. 

 

Refunds

Eligible refunds will be credited back to the original purchaser’s method of pay. Returns for refund are usually processed within 10 working days of receiving the item.

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

 

Late or missing refunds (if applicable)

After you have posted an item back to us, please allow at least 10 days prior to emailing for an update on the status of your return.

If you haven't received a refund yet, first check with your bank. It may take some time before your refund is ocially posted.

If you've done all of this and you still have not received your refund within 10 days, please contact us at hello@blylabel.co.uk